Terms & Conditions
Last updated: 15 October 2026
1. About these Terms
These Terms & Conditions apply to all orders placed through the flenit online store at https://flenit.com.
By placing an order, you confirm that you have read and accepted these Terms & Conditions, unless mandatory consumer law provides otherwise.
2. Seller information
The online store is operated by:
flenit e.U.
Fabian Scharf
Haushamerstrasse 2
8054 Seiersberg-Pirka
Austria
Email: contact@flenit.com
Commercial Register Court: Landesgericht für Zivilrechtssachen Graz
Commercial Register Number: FN 688613 t
Further legal information can be found on our Legal Notice page.
3. Products
We sell titanium goods intended for contact with skin and, where specified in the relevant product description, food.
Product descriptions contain the relevant information about the intended use, dimensions, materials, colours, sizes and care instructions. We make reasonable efforts to display this information accurately. Minor differences may occur due to screen settings, lighting or the natural characteristics of the materials.
Products are subject to availability. If a product becomes unavailable after you have placed an order, we will inform you as soon as possible and refund any payment already made for the unavailable product.
Products must be used in accordance with their product description and care instructions.
4. Prices and taxes
All prices are shown in euros (€).
flenit e.U. currently applies the Austrian small-business VAT exemption. Therefore, no VAT is charged or separately shown, unless applicable law requires otherwise.
Shipping costs and any other additional charges are shown separately during checkout before you complete your order.
Orders with a total order value of at least €80 are shipped free of charge. For orders below €80, the applicable shipping cost is displayed during checkout.
5. Orders and contract formation
The presentation of products in the online store does not constitute a binding offer.
By submitting an order through the checkout, you submit a binding offer to purchase the products in your cart.
After submitting your order, you will receive an order confirmation by email. The purchase contract is concluded when we accept your order, normally by sending an order confirmation to the email address provided by you.
The order confirmation is sent from:
We reserve the right to refuse or cancel an order where there is a clear pricing error, suspected fraud, product unavailability, an incorrect product description or another legitimate reason.
If payment has already been made, we will refund the affected amount.
6. Payment
We currently accept the payment methods displayed during checkout:
- credit and debit card payments through Stripe;
- Google Pay through Stripe.
PayPal is not currently offered.
Payments are processed securely by Stripe. flenit does not store complete payment card details on its own servers.
7. Delivery
We currently ship to EU Member States within the EU customs territory.
Deliveries outside this area may be possible by individual agreement. Please contact us at contact@flenit.com before placing an order.
Shipments are sent with FedEx.
The estimated delivery time is 7–10 business days. Delivery times are estimates and may vary due to carrier delays, weekends, public holidays, weather or other circumstances outside our reasonable control.
Shipping costs and available delivery information are displayed during checkout.
Shipments are made under the Incoterms rule DAP (Delivered at Place). The delivery address provided during checkout is the agreed destination.
Because we currently ship only within the EU customs territory, import customs duties generally do not arise for these deliveries. Deliveries outside the approved shipping area are handled only by individual agreement. Any customs duties, import taxes, customs clearance costs or other charges for such deliveries are the customer's responsibility unless expressly agreed otherwise.
The customer is responsible for providing a complete and correct delivery address.
8. Statutory warranty and defective products
Consumers have statutory warranty rights in relation to defective, damaged or incorrectly described products.
For new goods sold to consumers, the statutory warranty period is generally two years. These statutory rights cannot be excluded or limited by these Terms & Conditions.
If a product is defective, damaged or the wrong product was delivered, please contact us at contact@flenit.com and include:
- your order number;
- the name of the affected product;
- a description of the problem; and
- photographs where relevant.
We will provide an appropriate remedy in accordance with applicable law.
Nothing in these Terms & Conditions limits or excludes mandatory consumer rights.
9. Right of withdrawal
Consumers may have a statutory right to withdraw from a distance contract within 14 days without giving a reason.
Further information about the right of withdrawal, return procedure, return costs and refunds is provided in our Shipping, Returns & Withdrawal policy.
The customer is responsible for the direct costs of returning products unless we have expressly agreed otherwise or applicable law requires us to cover them.
10. Limitation of liability
We are liable in accordance with applicable law.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, intentional misconduct, gross negligence, death or personal injury.
To the extent permitted by law, we are not responsible for damage caused by improper use of a product, misuse, unauthorised modifications or failure to follow the applicable product and care instructions.
11. Intellectual property
All content on this website, including text, product images, logos, graphics and designs, belongs to flenit e.U. or its licensors.
This content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission, unless permitted by law.
12. Privacy and cookies
Information about the processing of personal data is provided in our Privacy Policy.
Information about cookies and similar technologies is provided in our Cookie Policy.
13. Governing law
These Terms & Conditions are governed by Austrian law.
If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection provisions that apply in the country where you have your habitual residence.
14. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version applicable to your order is the version available when you place the order. Changes do not affect orders that have already been accepted.
15. Contact
If you have any questions about these Terms & Conditions, please contact: