Shipping, Returns & Withdrawal
Last updated: 15 October 2026
1. Shipping countries
We currently ship to EU Member States within the EU customs territory.
Orders outside this area may be possible by individual agreement. Please contact us at contact@flenit.com before placing an order.
Shipments are sent with FedEx.
2. Delivery times
The estimated delivery time is:
- EU customs territory: 7–10 business days
Delivery times are estimates and may vary due to the shipping carrier, weekends, public holidays or circumstances outside our control.
After your order has been shipped, you may receive a FedEx tracking number where tracking is available.
3. Shipping costs
Shipping costs are displayed during checkout before you place your order.
Orders with a total order value of at least €80 are shipped free of charge.
For orders below €80, the applicable shipping cost is shown during checkout.
The prices displayed by flenit do not include VAT because flenit e.U. applies the Austrian small-business VAT exemption.
4. Delivery terms
Shipments are made under the Incoterms rule DAP (Delivered at Place).
The delivery address provided during checkout is the agreed destination.
Because we currently ship only within the EU customs territory, import customs duties generally do not arise for these deliveries. Deliveries outside the approved shipping area are handled only by individual agreement. Any customs duties, import taxes, customs clearance costs or other charges for such deliveries are the customer's responsibility unless expressly agreed otherwise.
5. Delivery problems
Please make sure that your delivery address is complete and correct.
We are not responsible for delays, failed delivery attempts or additional costs caused by an incorrect or incomplete address provided by the customer.
If your order has not arrived within the estimated delivery time, please contact us at:
Please include your order number and, where available, the FedEx tracking number.
If your parcel arrives visibly damaged, please contact us as soon as possible. Please keep the packaging and any other evidence of the damage until the matter has been resolved.
6. Right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For products, the withdrawal period starts on the day on which you or a person nominated by you receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
Please send your withdrawal request to:
You may use the following wording:
“I hereby withdraw from the contract for the purchase of the following product(s):
Order number: [ORDER NUMBER]
Product(s): [PRODUCT NAME]
Ordered on: [DATE]
Received on: [DATE]
Name: [CUSTOMER NAME]
Address: [CUSTOMER ADDRESS]
Date: [DATE]”
You may also write your own clear withdrawal statement.
7. Returning products after withdrawal
After notifying us of your withdrawal, you must send the products back within 14 days.
Please send returns to:
flenit e.U.
Fabian Scharf
Haushamerstrasse 2
8054 Seiersberg-Pirka
Austria
The customer is responsible for the direct costs of returning the products unless:
- we expressly agreed to cover the return costs; or
- applicable law requires us to cover them.
Products should be returned safely packaged and with all included accessories where possible.
You may handle the products only as much as necessary to inspect their nature, condition and functionality. You may be responsible for any diminished value caused by handling beyond what is necessary for such an inspection.
8. Refunds
After a valid withdrawal, we will refund the payments received from you, including the cost of standard delivery.
We do not have to refund additional costs resulting from your choice of a more expensive delivery method.
We may withhold the refund until we have received the returned products or you have provided proof that you have sent them back.
Refunds are made using the same payment method used for the original transaction unless we agree otherwise.
9. Exceptions to the right of withdrawal
The right of withdrawal may not apply where an applicable statutory exception exists, for example in the case of products that:
- are made to the customer's specifications;
- are clearly personalised or engraved; or
- are otherwise excluded from withdrawal by applicable law.
Such an exception applies only where legally permitted and relevant to the specific product.
10. Defective, damaged or incorrect products
If your product arrives damaged, is defective or is not the product you ordered, please contact us at contact@flenit.com before returning it.
Please include:
- your order number;
- the name of the affected product;
- a description of the problem; and
- photographs where relevant.
Your statutory consumer warranty rights remain unaffected. We will provide an appropriate remedy in accordance with applicable law.
11. Voluntary returns
We do not offer returns beyond the statutory right of withdrawal unless expressly agreed otherwise.
This does not limit or affect any statutory consumer rights.
12. Contact
For questions about shipping, returns or withdrawal, please contact: