Shipping, Returns & Withdrawal
Shipping, Returns & Withdrawal
Last updated: [DATE]
1. Shipping countries
We currently ship to:
[LIST SHIPPING COUNTRIES OR REGIONS]
Available shipping options and costs are shown during checkout before you place your order.
2. Processing and delivery times
Orders are usually processed within [NUMBER] business days.
Estimated delivery times are:
- [COUNTRY / REGION]: [DELIVERY TIME]
- [COUNTRY / REGION]: [DELIVERY TIME]
These delivery times are estimates and are not guaranteed unless expressly stated otherwise.
After your order has been shipped, you may receive a tracking number where tracking is available.
3. Shipping costs
Shipping costs are calculated and displayed during checkout.
[ADD YOUR SHIPPING RULES, FOR EXAMPLE: Free standard shipping is available for orders over [AMOUNT].]
Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless stated otherwise.
4. Delivery problems
If your order has not arrived within the estimated delivery time, please contact us at contact@cozyti.com and include your order number.
Please make sure that your delivery address is correct. We are not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
If your parcel arrives visibly damaged, please contact us as soon as possible and keep the packaging and any relevant evidence.
5. Right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For products, the withdrawal period starts on the day you or a person nominated by you receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
Please send your withdrawal request to:
You may use the following wording:
“I hereby withdraw from the contract for the purchase of the following product(s):
Order number: [ORDER NUMBER]
Product(s): [PRODUCT NAME]
Ordered on: [DATE]
Received on: [DATE]
Name: [CUSTOMER NAME]
Address: [CUSTOMER ADDRESS]
Date: [DATE]”
You may also use this wording as a guide and write your own clear withdrawal statement.
6. Returning products after withdrawal
After notifying us of your withdrawal, you must send the products back within 14 days.
Please send returns to:
[RETURN ADDRESS]
The customer is responsible for the direct costs of returning the products unless:
- we agreed to cover the return costs; or
- the law requires us to cover them.
Products should be returned safely packaged and with all included accessories where possible.
You may handle the products only as much as necessary to inspect their nature, condition and functionality. You may be responsible for any diminished value caused by handling beyond what is necessary for such an inspection.
7. Refunds
After a valid withdrawal, we will refund the payments received from you, including the cost of standard delivery.
We do not have to refund additional costs resulting from your choice of a more expensive delivery method.
We may withhold the refund until we have received the returned products or you have provided proof that you have sent them back.
Refunds are made using the same payment method used for the original transaction unless we agree otherwise.
8. Exceptions to the right of withdrawal
The right of withdrawal may not apply to products that are:
- made to the customer's specifications;
- clearly personalised or engraved; or
- otherwise excluded by applicable law.
This exception applies only where legally permitted and relevant to the specific product.
9. Defective, damaged or incorrect products
If your product arrives damaged, is defective or is not the product you ordered, please contact us at contact@cozyti.com before returning it.
Please include:
- your order number;
- the name of the affected product;
- a description of the problem; and
- photographs where relevant.
Your statutory legal guarantee rights remain unaffected. We will provide an appropriate remedy in accordance with applicable law.
10. Voluntary returns
[CHOOSE ONE OPTION AND DELETE THE OTHER]
Option A:
We do not offer returns beyond the statutory right of withdrawal.
Option B:
In addition to your statutory right of withdrawal, we offer a voluntary return period of [NUMBER] days. This voluntary return policy does not limit your statutory consumer rights. The product must be unused and returned in its original condition.
11. Contact
For questions about shipping, returns or withdrawal, please contact: